Your security is a priority at belvivere.com. To
provide credit card security and keep your personal information
safe, we use state of
the art 128-bit Secure Sockets Layer (SSL) technology,
widely used data encryption coding system for secure
e-commerce transactions. All of your information is encrypted (scrambled)
prior to being sent over the Internet to our system.
your information once we receive it, we place it on systems behind
which are communication-management computers designed
to keep information safe and inaccessible to other Internet users.
If your browser doesn't accept the SSL technology, transactions
will not be permitted.
In addition, we employ an outside company to "audit"
our security and make sure it is trustworthy.
Your transactions are secure with
When you've finished shopping and begin the checkout
process, you will move into the secure area of our site. A warning
window may pop up to notify you that you are entering this "safe"
area. Once you've entered, the page address (URL) will change from
http to https, to let you know you are in a secure area.
You will remain in this
secure zone for the entire checkout process.
Your transactions are guaranteed
We guarantee that your transactions are secure when
you place an order through the Belvivere website. In the unlikely
event that anything happened with your credit card transaction,
you would have no liability for any charges relating to that transaction.
Here’s how it works: The Fair Credit Act states that your
credit card company can only hold you liable for up to $50 in fraudulent
charges to your credit card account. Because we are so confident
in our security measures Belvivere will cover and refund any amount
up to $50 billed to you by your credit card company for any unauthorized
charges to your account, if those charges result from an order you’ve
placed on our secure server.
Remember to promptly notify us and your credit card company of any
fraudulent charges and follow the procedures relating to fraudulent
charges outlined in your credit card agreement in order to get this
protection. We'll work with your card company to minimize hassle
That's our security guarantee. And for you, it means
there is no risk when shopping at Belvivere.
Belvivere is a PayPal Verified business and is glad
to use Paypal as the primary credit card processing service (available
if you have or even if you don’t have a Paypal account).
PayPal buyer complaint policy
Regardless of where you shop online, PayPal’s
Buyer Complaint Policy lets you submit a dispute for an item you
don’t receive or an item that
is significantly not as described. By doing so, you
have the opportunity to resolve your dispute directly with the seller.
The PayPal Resolution Center — your first
step for any issue
Whether you encounter a problem with an item you
purchased on or off eBay, the first step is to go to our Resolution
Center to begin the dispute process.
Here’s how it works:
Visit the Resolution
Center >> and open a dispute within 45
days from the date you sent your payment.
PayPal encourages both parties
to communicate directly with each other to amicably resolve
If you are unable to resolve
the dispute, the next step is to file a claim within 20 days
from the date the dispute was opened.
Resolution Center contains:
PayPal Dispute Resolution.
Designed to resolve buyer’s concerns,
this phase resolves the majority of transaction issues and
is the first step in the Buyer Complaint Process.
Dispute Tracking and Status.
Track the progress of your disputes and claims.
Resolution Center Tutorial.
Learn how to handle most seller issues.
Understanding the buyer complaint process
If a buyer opens a dispute against Belvivere.com
with the PayPal Dispute Resolution process, Belvivere must respond
to it in the Resolution Center, where:
Belvivere can read messages submitted
by you (the buyer).
Belvivere can reply to your (the
Belvivere can close the dispute
by providing you with a full refund.
You (the buyer) can close the
dispute if your concern is resolved.
All messages from you and Belvivere
are on record, where PayPal can view them.
Not all disputes become claims. But if you can’t
resolve the issue through PayPal Dispute Resolution, it can be escalated.
You (the buyer) must escalate to a PayPal claim within 20 calendar
days from the date the dispute was opened.
The PayPal Claims Team
The dedicated claims specialists of PayPal will gather
information from both parties, examine the case, work with both
parties to fairly and efficiently resolve the claim, and render
a decision. This service is offered free of charge.
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