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Dedicated Personal support

Belvivere’s customers deserve the most personal attention. Once you place an order you will be assigned a “Personal Assistant” who is responsible for your order. You may contact your personal assistant directly, either by phone, e-mail or fax, and he or she will be available to help you with any question, inquiry or special request.
The same person, if you wish to, will remain your main contact at Belvivere, and you may always refer to him/her directly for any further need of assistance.

 

Sound Customer Service

Customer service is quick, simple, courteous and knowledgeable, ready to directly address your needs and reply to your questions.
A well trained staff of fine linens experts is available to help you at any time.

 

U.S. based front office

Belvivere connects you directly with the manufacturers in Italy with the ease and convenience of dealing with a U.S. based front office ready to help you and make your online shopping experience smooth and effortless.

 

Orders fulfilment

Belvivere delivers from Italy right to your doorstep. Hassle-free! No extra charges or import fees. We take care of all International freight charges, inbound fees, custom clearance, required duties/taxes and ship your order out of our Miami, FL facility.
For more information see Shipping.

 

The Company-Customer Pact

This document is a call for shared responsibility between companies and customers. Not merely a one-sided Customer Bill of Rights, the pact asks that both sides agree to a set of principles that promote productive and respectful behaviors. We at Belvivere Fine Linens feel that everyone, whether customer or employee, shares an interest in bringing their humanity to the customer service experience.

 

 

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